TERMS & CONDITIONS

ORDER MINIMUMS & CUSTOMIZATION:

Corporate orders require a minimum quantity of 50 pieces per product. Orders may be customized with logos, embossing, or other brand elements. Final designs must be approved prior to production. All logos or visual imprints must be supplied by the client in .AI (Adobe Illustrator) format with specified dimensions. Any graphic design services required from our end will incur an additional cost.

Commercial registration, tax ID, and potentially other documentation must be submitted by the client before the project can commence.

Due to the handcrafted nature of our leather products, variations in color and grain are to be expected and are a mark of genuine material quality.

PROJECT TIMELINES:

Production begins after payment of the initial invoice and confirmation of final designs. Our average production timeline for corporate orders is 4–8 weeks, depending on complexity, volume, and availability of materials.

Express orders may be available upon request and will incur a 20–30% surcharge depending on urgency.

We request that all approvals (design, logos, packaging details) be provided within 3–5 business days of delivery to keep timelines on track. Delays in approval or communication may extend the final delivery timeline accordingly.

REVISIONS & RESPONSE TIME:

Each corporate order includes:

• 2 Rounds of revisions for logo placement, embossing, and packaging
• 1 Final proof for approval. 

Revisions beyond this scope will incur additional charges starting at 10% of the order total per revision round. To maintain efficiency, we ask that feedback be delivered within 5 business days of each round.

If no feedback is received within 30 days, the order will be paused, and reactivation may incur a project restart fee.

Approvals based on images or digital communication are considered the full responsibility of the client. Once approval is given online, it will be treated as final and binding.

PAYMENTS & CANCELLATIONS:

A 50% deposit is required to initiate all corporate orders. The remaining balance is due upon final proof approval and before dispatch.

We accept payment via bank transfer or approved invoicing systems. Custom payment plans are available for orders exceeding $10,000.

Should you choose to cancel your order after the deposit is paid, a "kill fee" of 50% of the remaining balance will be applied to account for time, materials, and pre-production work already completed.

DELIVERY & SHIPPING:

Shipping costs are calculated based on destination, order size, and delivery speed. We offer both standard and express shipping options worldwide via our logistics partners.

Joe's Venture is not responsible for delays caused by customs or third-party couriers once the goods leave our studio.

RETURNS & EXCHANGES:

Due to the custom nature of corporate orders, returns and exchanges are not accepted unless items are proven to be defective or damaged during shipping.

AGREEMENT:

By placing a corporate order with Joe’s Venture, you acknowledge and agree to the above terms and conditions. These ensure a smooth and professional process from design to delivery, while preserving the integrity of our handcrafted work.

Please note: Any agreements, approvals, or revisions discussed over phone calls or voice messages will not be considered valid unless confirmed in writing via email. This ensures clarity, accuracy, and a traceable project record for both parties. All official correspondence should be sent to info@joesventure.com.