Skip to content

Guarantee


Joe’s Leather Goods Products purchased from the online store or any authorized dealer are fully warranted to the original owner against defects in material and workmanship for 2 years starting from the purchase date. If a JLG product ever fails within its Warrantee time due to manufacturing defects or workmanship, JLG will, at its option, repair or replace the product without charge. The Warrantee does not extend to damage caused by improper care, accidents, normal wear and tear or negligence. The JLG Warranty is voided if you remove any labels or if the product is tailored or altered in any way. JLG may, at its option, choose to offer to repair damage not covered by the Warranty at JLG’s usual charge for repairs. For questions on warranty claims, please contact our warranty department.

 

Dispatch

Since most things are custom made, they are made to order. Depending on the amount of orders that come through from customers, wait times for an item can take 1-3 weeks except for jackets, they can take up to 5 weeks until they are shipped. After the item is made it is then usually shipped within 2 days of completion. 

Learn more

Delivery

We ship internationally via Bosta. We select the most convenient option to insure the safety of the products. We offer tracking numbers with every order. Rates are fixed nationwide.

Learn more

Exchanges & Returns

If there is a manufacturing defect, we will offer a complete refund or exchange upon return receipt and complete product inspection. 

Learn more