Return & Exchange Policies

Eligibility for Returns: We accept returned orders within 14 days of receipt, provided they are in their original packaging and condition. Personalized or customized items are not eligible for return.

Process for Returns: Clients must manage the shipping of the returned item, either by courier or in person to any of our fulfilment hubs in France or Egypt.

Refunds: Once the item is returned, Joe’s Venture team will check its condition and process your refund. Refunds are issued by bank transfer only. To complete the transfer, please send us your IBAN, bank name, account holder’s full name, and any other details your bank requires. The transfer usually takes 3 to 5 business days after your return is approved.

Exchanges: Exchanges are possible within 14 days of receipt, as long as  the item is not personalized or customized.

Non-returnable Items: Customized or personalized items cannot be returned or exchanged.